Yahoo is among one of the largest -mail providers out there on the internet. There are many users who are currently using the Yahoo email client for their purpose of mailing. There are at times when the users are not able to open the PDF attachments.
Well, there are several causes that could lead to the issue of Yahoo Mail Won’t Open Attachments. One of the leading causes could be PDF file corruption, malware, or virus detection. This is why it is very important to remove the issue as soon as possible
PDF files largely use for the purpose of sharing and contain various information in text, video, or photo format. If the user is not able to open these files, then it can become an issue for the user.
So in this article today, we are going to discuss the steps through which you will be able to resolve this issue of Yahoo mail being unable to open attachments. But before solving them, you need to understand the reasons why you are facing this issue in the first place. This way you will be able to solve the issue better.
Why are the Users Facing Yahoo Mail Unable to Open Attachments?
Several reasons are the cause of the Yahoo mail won’t open attachments. One of the main reasons behind this is the corruption of the file. When a person is going to send or receive mail that is malware-infected, then they are not going to open on the receiver’s end.
Reason ForYahoo Mail Won’t Open Attachments
- File Encryption Issues
- Browser Issues or not Updated
- Browser Server Connectivity issues
- Adobe Reader Error
- Antivirus and malware systems Enable/Disable Issues
- You can’t fresh start the Device
You need to analyze this issue as if you are having the same email issue for a long time and whether you are seeing blank pages or not.
Simple Steps to Solve: Yahoo Mail Won’t Open Attachments
Step1: Check the File Encryption:
We all need to know that yahoo is not supporting encrypted files and any such attachment is not going to open in the yahoo mail. If you see that the file is encrypted or coded in order to prevent unauthorized viewing, then you are in bad luck as yahoo is not going to let you open it.
Well, in that case, what you need to do is to request the sender for an unencrypted version of the same file if they have sent you the encrypted message, this way you will be able to open the attachments.
Step2: Check the Storage of the Browser:
Most of browsers are going to store the downloaded files and some of them do not. In that case. it becomes very difficult to determine where they might have saved the file. This is going to become a puzzle for them.
So what they need to do is to go to the browser help section and then search for the documentation that is going to explain to you how to find the location of the downloaded attachments from the yahoo mail. Usually, the location of the downloading is going to change in the settings.
Step3: Use the Yahoo Supported Browsers:
When you are accessing the yahoo mail account, then you need to be sure that you are using a browser that supports yahoo. The popular browsers which are supported by yahoo are chrome, internet edge, firefox, and safari.
You must also make sure that you are not using the outdated version of the browser as it might be the main cause of the hindrance. If you see that you are facing this issue as your browser is not updated, then you need to update it so that you can stop facing the issue of Yahoo mail won’t open attachments.
Step4: Install the Adobe Reader:
When you have received a PDF file in the yahoo mail, then you may not be able to open it without the adobe reader software. This software is going to help you access and read the data from the PDF files that are not going to open on their own.
This is why installing an acrobat reader is very important.
Step5: Disable the Antivirus and Malware Systems:
Well, security programs are very important for you to determine your safety and protection from potential cyber threats. These tools can sometimes result in blocking the functioning of yahoo mail and can also interfere with the downloading process of the attachment.
If you are unable to open the yahoo attachments, then you need to add an exception on all the security programs that you have with you. In order to use the exception feature, read the users’ manual on the website of the manufacturer.
You can either disable the program or consider adding an exception to it.
Step6: Restart the Device:
Sometimes when you restart the device, it might also help you to resolve the issue. Resorting the computer is going to give it a fresh start. This way, it is going to clean the internal storage on the PC and will shut down the programs that are running in the background.
Restarting is going to help you fix the internet-related issues that can create a disturbance when opening the yahoo mail attachments.
These are the steps through which you will be able to resolve the issue of Yahoo mail won’t open attachments.
Step7: Yahoo Help expert
If you are not able to resolve it, then you can get in touch with our experts at Emails helpline.